Frequently Asked Questions

Can I pick the products I want in the box or create a custom box?
Yes! Simply select The Custom Baby Box and the items you want included in your box from our Brands & Products section. If you would rather we curate your box, select from our Essential, Deluxe or Extravagant Baby Box. We will do our best to fulfil any request if there is a specific item you have seen in our catalogue or you know the parents have a certain vibe.
I am purchasing a gift. Can the box be sent directly to the recipient?
Yes, you have the option at checkout to send the Baby Box to either you or your giftee directly.
Where do I advise a personalised message or provide notes for the seller?
On your cart page you can let us know the giftee's name, baby's due date and add a personalised message to include in your Baby Box. 
 
Shipping
Do you ship nationally?
Yes we ship Australia-wide.
Do you ship internationally?
Not currently.
Do you offer express shipping?
All orders are shipped within 3 business days of order.
How much is shipping? 
- Free delivery on all orders over $50 to any address within a 10km radius of Newcastle NSW (2300 postcode). $10 flat fee for any local order under $50.
- Free delivery Australia-wide on all orders over $125$10 flat fee for any order under $125.
Do you offer free shipping?
Yes! We offer free delivery on all orders over $50 to any address within a 10km radius of Newcastle NSW (2300 postcode) and free delivery Australia-wide on all orders over $125.
I live locally, do you offer free delivery?
Yes! We offer free delivery on all orders over $50 to any address within a 10km radius of Newcastle NSW (2300 postcode). A $10 delivery fee applies for any local order under $50. Delivery will be made within 3 business days of order.
 
Returns, Exchanges, Faults
An item is faulty. What now?
We want you to be secure in the knowledge that you have purchased a beautiful, quality item or gift. Though we quality check every single item before packaging, should an item be faulty either you or the giftee can contact us at hello@astralisapparel.com within 10 days of delivery to arrange a credit or replacement.
Do you offer returns or exchanges?
Though we quality check every single item before packaging, should an item be faulty either you or the giftee can contact us at hello@astralisapparel.com within 10 days of delivery to arrange a credit or replacement. We do not offer returns or exchanges on change of mind purchases.